Greater Victoria, BC: 250-483-4052
Canada/USA Toll-free: 1-866-MAC-GEEK
Stage 1 remote support is provided by means of a simple standalone program called MacGeek4Hire Remote. To use this solution, your Mac must be running at least Mac OS X 10.3.9, and you need to have a high speed internet connection. The upload speed of your internet connection will be the main limiting factor in using this remote support tool.
If you want to use Stage 1 remote support, the first step is to download the MacGeek4Hire Remote application by clicking the image above. The download is a zipped folder containing 2 versions of the application. The first version works on PowerPC and Intel based Macs running Mac OS X 10.3.9 to 10.6.8, while the second version works on Intel based Macs running Mac OS X 10.6 to 10.12.4.
Drag the version for your system to your Applications folder and then drag it into your Dock. When you need support just click on the MacGeek4Hire Remote icon in the Dock and then call me. I will tell you what to enter in the Support Station and Port fields, and when you click "Connect" your screen will appear on mine and I will be able to control your Mac remotely.