Remote Mac Support With Acronis Cyber Protect Connect

Acronis Cyber Protect Connect is a robust and flexible tool for providing remote support to clients. It allows me to observe or control your screen, upload and download files, get reports on the status and configuration of your Mac, and run Unix terminal commands. I use the Acronis App to view and control your Mac's screen. You will need to install either the Acronis Agent or the Acronis Quick Assist app on your Mac in order for me to be able to remotely view and control your Mac. The Acronis Agent allows for ongoing monitoring and access to your Mac, while the Acronis Quick Assist app permits one-time access. You can download them by clicking on the icons above. The Acronis Agent download will be in the form of an Installer package which you will double-click to install. The Acronis Quick Assist download is a zip file, which you will double-click to expand and use immediately. If you are using the Acronis Quick Assist app for a support session, I will ask you for the Computer ID and Access Code, which are displayed in the Acronis Quick Assist app window. I will use that information to connect to your Mac with Acronis Cyber Protect Connect. If you have installed and configured the Acronis Agent to authorize it, I will be able to access and control your Mac at any time.

     To use this solution, your Mac must be running at least macOS 10.13 (High Sierra), and you need to have a broadband internet connection. Once you have downloaded and configured the Acronis Agent or the Acronis Quick Assist app, you can contact me to make an appointment for a remote support session or to set up ongoing monitoring and support for your Mac. If you need help setting up the Acronis Agent or the Acronis Quick Assist app, please call or send a help request through the contact page. I will either email additional setup instructions, or I can walk you through it on the phone or FaceTime. Also, keep in mind that Acronis Cyber Protect Connect itself might be useful to you if you want to access your own Mac(s) remotely. The current version of Acronis Cyber Protect Connect for Mac requires macOS 10.13 (High Sierra) or later.